Ratings based on 838 Verified Reviews
Real reviews from guests who’ve stayed
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 20 Feb. 2024 on Expedia
Staff not always friendly, property dated, need renewal
Comment from Hotel Management
26 Feb. 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Fabrizio,Thank you for sharing your feedback. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.We appreciate your feedback as it helps us to improve our service and guest stay experience and looking forward to seeing you again in nearest future.Sincerely yours,
by A verified traveller
Posted 12 Jan. 2024 on Hotels
Great service
Comment from Hotel Management
26 Feb. 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear MANH,Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.
by A verified traveller
Posted 3 Jan. 2024 on Hotels
I stayed at this hotel twice this year, first tine experience was good second time I wasn’t happy. There were some black hair on my bathtub when I checked in. Duvet cover had a hole, shower faucet was not attached to the wall property. I also went for a massage with a friend at the hotel and both of us were not happy with the way the massage was done, it wasn’t professional, the day before in old town for half price we got a better quality massage.
I rate this hotel 4 star.
Comment from Hotel Management
26 Feb. 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear Maryna. Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the head of our housekeeping team to review our cleaning procedures and to make sure this doesn’t happen again.We look forward to another chance to host you and deliver a lovely guest experience for your future stay!
by A verified traveller
Posted 1 Jan. 2024 on Expedia
Good customer services, within walking distances to places and facilities clean.
Comment from Hotel Management
26 Feb. 2024 by Tuan Anh Vo - Front Office Manager, Hotel Management
Dear MaryThank you so much for the 5-stars rating. It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the room and facilities, the culinary taste to the friendliness and attentiveness of our staff. We are looking forward to welcoming you back for another memorable trip with us in the near future.Yours sincerely,
by A verified traveller
Posted 14 Oct. 2023 on Hotels
Comment from Hotel Management
26 Oct. 2023 by Christoph Strahm General Manager, Hotel Management
Dear Marcia,Thank you for your amazing feedback!I am so glad to hear that you had indeed enjoyable moments at Pan Pacific Hanoi and the property's facilities and service have made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi
by A verified traveller from Baltimore
Posted 10 Oct. 2023 on Expedia
Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Comment from Hotel Management
26 Oct. 2023 by Christoph Strahm General Manager, Hotel Management
Dear Trung,Thank you for your amazing feedback about Pan Pacific Hanoi!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi., especially the bond that our attentive associates were able to create.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi
by A verified traveller
Posted 20 Aug. 2023 on Expedia
good
Comment from Hotel Management
30 Aug. 2023 by General Manager, Hotel Management
Dear Ito-san,Thank you for your sharing of the recent experience at Pan Pacific Hanoi!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi
by A verified traveller
Posted 19 Aug. 2023 on Expedia
Price reasonable good break fast
Comment from Hotel Management
30 Aug. 2023 by General Manager, Hotel Management
Dear Mainul,Thank you for your amazing feedback!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi, especially mentioning the culinary quality. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi
by A verified traveller
Posted 13 Aug. 2023 on Expedia
The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Comment from Hotel Management
30 Aug. 2023 by General Manager, Hotel Management
Dear Ryan,Thank you for your dedication to a better Pan Pacific Hanoi!I am so glad to hear that we have been on the right track in making the property your true home in Hanoi. It is such feedback as yours that encourages us to strive forward for your fulfilling experiences.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi
by A verified traveller
Posted 9 Jul. 2023 on Expedia
