The good: the standard double room was in very good condition with a beautiful modern bath. The room was comfortable, very clean, and quiet. The hotel itself is very well located, in Kensington, close to museums and shops, and only a block from the Gloucester Road station on the Piccadilly Line with a direct connection to Heathrow and the city center. The breakfast buffet was above average and well stocked.
The not-so-good: Small deficiencies could easily be corrected with more attention to detail: the hallway rugs are quite stained, my drapery was coming apart, my room key card didn’t work properly throughout my stay, and when I requested a two hour late departure, the staff said no…unless I paid for it. (Im a repeat customer and the hotel was not crowded); they finally agreed to a one hour extension.