Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5 star property
Resort with private beach and full-service spa

Choose dates to view prices

Photo gallery for Hamilton Princess & Beach Club - a Fairmont Managed Hotel

Private beach nearby, white sand, free beach shuttle, beach cabanas
Garden view
Junior Suite, 2 Double Beds
5 restaurants, breakfast, lunch, dinner served; American cuisine
Lobby
Reviews
9.2

Wonderful

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Pet-friendlyPet-friendlyPet-friendly
  • Hot tub
  • SpaSpaSpa
  • Parking includedParking includedParking included

Explore the area

Map
76 Pitts Bay Road, Pembroke Parish, HM 08
  • Popular LocationElbow Beach13 min drive
  • Popular LocationHorseshoe Bay22 min drive
  • AirportSt. George's (BDA-L.F. Wade Intl.)33 min drive
  • Popular LocationRoyal Naval Dockyard40 min drive

Room options

Deluxe Room, 1 King Bed, Non Smoking, Harbour View

9/10 Wonderful

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, City View (Fairmont)

8.7/10 Excellent

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont, Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • City view
  • Sleeps 2
  • 2 Double Beds

Signature Room, 1 King Bed, Non Smoking, Harbour View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, 2 Double Beds, Non Smoking, Garden View

8.8/10 Excellent

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

Luxury Room, 1 Queen Bed (Fairmont)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Double Beds, Harbour View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room, 2 Double Beds, Non Smoking, Harbour View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Harbour view
  • Sleeps 2
  • 2 Double Beds

Signature Double Room, 2 Double Beds, Harbour View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

Luxury Room, 1 King Bed (Fairmont)

8.3/10 Very good

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Business Room, 1 King Bed, Business Lounge Access, Harbour View

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Double Beds

7.8/10 Good

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed (Patience Suite)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Deliverance Suite)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Suite, 2 Double Beds

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • Sleeps 3
  • 2 Double Beds

Penthouse, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Double Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • Sleeps 3
  • 2 Double Beds

Fairmont Gold, Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking, Garden View

9/10 Wonderful

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed, Non Smoking

9.6/10 Exceptional

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Balcony, Harbour View

9.1/10 Wonderful

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 56 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Pembroke Parish

A family-friendly stay in the heart of Pembroke Parish awaits you at Hamilton Princess & Beach Club - a Fairmont Managed Hotel. You'll be 10.8 km (6.7 mi) from Fairmont Southampton Golf Club and 11 km (6.9 mi) from Gibb's Hill Lighthouse. Highlights at this beach resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and Thai massages along with body wraps, body scrubs and reflexology. The restaurant, Crown & Anchor, serves American cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the nearby private beach where you'll find cabanas, and enjoy the on-site marina and gym. Business amenities include meeting rooms, conference space, and limo/town car service. Plus you'll find a hot tub, a sauna and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Sights within a 30-minute drive of this Pembroke Parish resort include Bermuda Perfumery and Horseshoe Bay.

What's nearby

  • Front Street - 7 min walk
  • Fort Hamilton - 19 min walk
  • Elbow Beach - 13 min drive
  • Horseshoe Bay - 22 min drive
  • Royal Naval Dockyard - 40 min drive

Getting around

  • St. George's (BDA-L.F. Wade Intl.) - 33 min drive

Restaurants

  • The Pickled Onion - 8 min walk
  • Crown & Anchor - 1 min walk
  • The Birdcage - 8 min walk
  • 1609 Bar & Restaurant - 18 min walk
  • Miles Market - 3 min walk

About this property

Hamilton Princess & Beach Club - a Fairmont Managed Hotel

Resort with private beach and full-service spa
Unwind on the resort's private white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Hamilton Princess & Beach Club - a Fairmont Managed Hotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. This beach resort also offers a health club, a hot tub and a sauna. You'll have access to the health club at a partner property. Self parking is free.

  • 386 guestrooms or units
  • 2 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Coffee shop
  • Bar by the pool
Hamilton Princess & Beach Club - a Fairmont Managed Hotel offers 386 accommodations with DVD players and laptop-compatible safes. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, dressing gowns, designer toiletries and hairdryers.

LCD televisions come with premium cable channels. Business-friendly amenities include desks, complimentary newspapers and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include deep-tissue massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: USD 39 for adults and USD 21 for children
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 1609 Bar and Restaurant
  • Crown & Anchor
  • Intrepid
  • Princess Beach Club
  • The Dutchess Café

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's club
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • DVD player
  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • In-room dining only
  • Late-night room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 1 (weight limit: 24 lb per pet)

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 12 per person, per night
  • Resort fee: USD 17.88 per person, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Health club access
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Pool access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 39 for adults and from USD 21 for children
  • Airport shuttle fee: USD 65 per person (one-way)
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Set meals are served in guestrooms only (no menus or public dining).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hamilton
Fairmont Hamilton Princess
Fairmont Princess
Fairmont Princess Hamilton
Fairmont Princess Hotel
Fairmont Princess Hotel Hamilton
Hamilton Fairmont
Hamilton Fairmont Princess
Hamilton Princess
Princess Hamilton
The Fairmont Hamilton Princess Bermuda
The Fairmont Hamilton Princess Hotel Hamilton
Hamilton Princess Beach Club Fairmont Managed Hotel Pembroke
Princess Beach Club Fairmont Managed Hotel
Hamilton Princess Beach Club Fairmont Managed Pembroke
Princess Beach Club Fairmont Managed
The Fairmont Hamilton Princess
Hamilton Princess Fairmont Ma
Hamilton Princess Beach Club a Fairmont Managed Hotel
Hamilton Princess & Beach Club - a Fairmont Managed Hotel Resort

Frequently asked questions

What is the cancellation policy at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

Hamilton Princess & Beach Club - a Fairmont Managed Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

As of 3 June 2024, prices found for a 1-night stay for 2 adults at Hamilton Princess & Beach Club - a Fairmont Managed Hotel on 22 June 2024 start from AU$1,111.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

Yep, Hamilton Princess & Beach Club - a Fairmont Managed Hotel has a free self car park.

Are there any beaches close to Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

The closest beach to Hamilton Princess & Beach Club - a Fairmont Managed Hotel is Elbow Beach (2.5 km).

Is there a spa on site at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

Yep, there is an onsite spa at Hamilton Princess & Beach Club - a Fairmont Managed Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Hamilton Princess & Beach Club - a Fairmont Managed Hotel have a pool?

Yep, and guests recommend it! Hamilton Princess & Beach Club - a Fairmont Managed Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

Hamilton Princess & Beach Club - a Fairmont Managed Hotel features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and late-night room service.

What makes Hamilton Princess & Beach Club - a Fairmont Managed Hotel a romantic place to stay?

1 hot tub and beachfront dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hamilton Princess & Beach Club - a Fairmont Managed Hotel.

Is Hamilton Princess & Beach Club - a Fairmont Managed Hotel family-friendly?

You bet! With amenities such as a children's club and children's meals, as well as free extra beds in the guestrooms, it's no surprise that Hamilton Princess & Beach Club - a Fairmont Managed Hotel is a hit with families.

Does Hamilton Princess & Beach Club - a Fairmont Managed Hotel serve breakfast?

Sure does, buffet brekkie is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

No, Hamilton Princess & Beach Club - a Fairmont Managed Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hamilton Princess & Beach Club - a Fairmont Managed Hotel?

Check-in begins at 4 PM. Check-out time is noon.

Hamilton Princess & Beach Club - a Fairmont Managed Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1003 reviews" "
Rating 8 - Good. 216 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...close to downtown Hamilton amenities and restaurants.
Stayed 14 nights in Feb 2024

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience!
A family favourite destination and hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Everyone was so nice and the place is nice. Great location.
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful interior and exterior Staff was very helpful and cooperative. Had to learn how the in room coffee machine worked
Stayed 4 nights in Jan 2024

8/10 Good

kevin, Devonshire

Travelled with partner
Liked: Cleanliness, amenities
Fun
Stayed 1 night in Dec 2023

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really nice and comfortable. The reason for not giving it 5 stars was my very unacceptable experience with dealing with the front desk staff and their billing system. We booked the hotel through Expedia and paid for the hotel before we went on the trip, except for the local taxes and fees, $107, which were to be collected at the hotel. That is fine, except when I checked in they put a hold on my credit card for around $1300, which did not make sense to me because we paid for the room ahead of time. After questioning the staff, I was unable to get a reasonable answer as to why, but I decided to go ahead and deal with it because I was trying not to let it ruin our experience there. So the night before we checked out, I asked to see my charges which should have been around $400. The nice staff lady handed me a statement for over $1000. Of course I questioned this and she finally corrected it and said there was a glitch in the system. So next morning when we left, I did not have a chance to get a final statement as we were in a rush to get to the airport. After getting home, I checked my credit card transactions and it had pending charges of $1300, $400, and another $1300. We had paid for the room from a bank account before going on the trip. I was told by the credit card company that these charges were holds on my account, and that they would drop off in 7 to 10 days. The $2600 hold is still showing on my account, 5 days later. So Beware of excessive charges!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Anamaris

Stayed 3 nights in Jan 2024

8/10 Good

David

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Joshua

Stayed 3 nights in Jan 2024