6/10 Okay
June
Travelled with family
1 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very nice and the room was spacious. My only complaint is the food. Each restaurant, the hostess asked about allergies or intolerances, marked it on a slip of paper, highlighted it and put it on our table. Only the servers and the beach restaurant looked at it, they others did not. I am gluten intolerant and the reviews I read was that the Valentin marked everything in the buffet as to what contained gluten. They did not. I asked the buffet staff if they could help me navigate and they told me to see the server. The server took me around and pointed out several things that they thought were gluten free, none of them had the x for no gluten. I could not rely on this information. I had an omelet everyday. Let me say the buffet was filled with breads and sweets, sandwiches. There was not gluten free bread as read would be available. The themed restaurants had a few options, mostly salmon and fish. The salmon at the Japanese restaurant was served with carrots that were raw, not cooked at all. Very disappointed, expected much more. But I must say the resort is beautiful and if there is an improvement I would gladly return. A gluten free menu would be really nice as they do in Canada and USA
June
Stayed 4 nights in Feb 2024