Ratings based on 1,356 Verified Reviews
Real reviews from guests who’ve stayed
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 5 Mar. 2024 on Expedia
Cold in the room. Small double beds. No food or snacks to purchase
Comment from Hotel Management
8 Mar. 2024 by General Manager, Hotel Management
Dear Emily,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for taking the time to share, and we hope you enjoyed San Francisco. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveller
Posted 4 Mar. 2024 on Expedia
Game area was cool, friendly staff, great location. There were no smores/fire pit because it was sprinkling. Beds were small and very uncomfortable. Room was small.
Comment from Hotel Management
4 Mar. 2024 by Hotel Zephyr, Hotel Management
Dear Nicole,Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in San Francisco Fisherman’s Wharf!Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco
by A verified traveller
Posted 4 Mar. 2024 on Expedia
FALSE ADVERTISEMENT. run down hotel and SMELLS horrific
Comment from Hotel Management
4 Mar. 2024 by Hotel Zephyr, Hotel Management
Dear Tesa,We're very sorry to hear that you felt let down by your experience. We should have done more to ensure you had everything you needed to be comfortable, so we understand your frustration. We do hope you'll consider giving us another chance the next time you're in San Francisco we'd love to show you our best.Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco
by A verified traveller from Concord
Posted 4 Mar. 2024 on Expedia
The property was designed to look industrial, but it was very dirty. There were clothing stickers on the wall in our room from the previous guest. The outlet in the nightstand was pulled out and had exposed wiring. The toilet seat was so worn, that it had marks on it. There was marks of mold in the bathroom as well. We won’t be returning to this hote.
Comment from Hotel Management
4 Mar. 2024 by Hotel Zephyr, Hotel Management
Dear Alexandra,We're very sorry to hear that you felt let down by your experience. We should have done more to ensure you had everything you needed to be comfortable, so we understand your frustration. We do hope you'll consider giving us another chance the next time you're in San Francisco we'd love to show you our best.Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco
by A verified traveller
Posted 3 Mar. 2024 on Expedia
The cleanness of the bed needs to be improved
Comment from Hotel Management
4 Mar. 2024 by Hotel Zephyr, Hotel Management
Dear Ning,We're very sorry to hear that you felt let down by your experience. We should have done more to ensure you had everything you needed to be comfortable, so we understand your frustration. We do hope you'll consider giving us another chance the next time you're in San Francisco we'd love to show you our best.Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco
by A verified traveller
Posted 3 Mar. 2024 on Hotels
Comment from Hotel Management
4 Mar. 2024 by Hotel Zephyr, Hotel Management
Dear Michael,Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in San Francisco Fisherman’s Wharf!Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco
by A verified traveller from Calwell
Posted 2 Mar. 2024 on Expedia
Great location to see the many bay related iconic spots and activities
Comment from Hotel Management
4 Mar. 2024 by Hotel Zephyr, Hotel Management
Dear Jeffrey,Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in San Francisco Fisherman’s Wharf!Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco
by A verified traveller
Posted 2 Mar. 2024 on Hotels
Comment from Hotel Management
4 Mar. 2024 by Hotel Zephyr, Hotel Management
Dear John,Thank you for staying with us. We're so delighted you enjoyed your time and we hope to see you again next time you're in San Francisco Fisherman’s Wharf!Cheers,Joyce YunGeneral ManagerHotel Zephyr San Francisco
by A verified traveller from PHOENIX
Posted 2 Mar. 2024 on Travelocity
We enjoyed being near everything and easy to walk to activities, sites and restaurants. plenty of activities to keep us busy in the evenings if we returned early. Very knowledgeable and friendly concierge.
Comment from Hotel Management
4 Mar. 2024 by General Manager, Hotel Management
Dear Ervin,It is great to hear that you had a pleasant time staying here at Hotel Zephyr San Francisco. We are glad that you found our location so convenient! It would be an honor to host you again during your next visit.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveller
Posted 1 Mar. 2024 on Expedia
The courtyard was super cute.
Comment from Hotel Management
4 Mar. 2024 by General Manager, Hotel Management
Dear Brent,Having you as our guest was a pleasure, and we are pleased you enjoyed the courtyard area. We hope you could enjoy the fire pits at the end of the day to help you relax. Thank you for choosing Hotel Zephyr San Francisco, and we hope to see you again soon. Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
