Ratings based on 224 Verified Reviews
Real reviews from guests who’ve stayed
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 25 Feb. 2024
Great location, no air con in the living area and was very hot and muggy.
by A verified traveller
Posted 23 Jan. 2024 on Expedia
Although the manager was friendly and prompt in addressing concerns, the Average condition of property is noticeable. It was clean and updated, but the master bedroom never had a functional air conditioning (as of Mid January 2024). The problem was not rectified, which is understandable due to shortness of stay, but no compensation was offered such as discount, or any form of partial refund. In the middle of an Australian summer it is below average , considering the high price paid for this family holiday. Note: The property is in a fantastic location.
Comment from Hotel Management
24 Jan. 2024 by Managers, Hotel Management
Hi AmelieThank you for your feedback. As you know it was an unfortunate situation beyond our control whereby a part had to be ordered to repair one of the 4 air conditioners in the apartment. We did all we could and responded immediately once you made us aware of the air conditioner not working. As we were fully booked we were also unable to move you to another apartment. At the time we believed you understood the predicament and were comfortable with sleeping in one of the other bedrooms for your last night at Sailport. We are sorry we misread your feelings on the matter.We hope to welcome you back another time and we'll be sure to look after you.Kind RegardsHeidi and Steve
by A verified traveller from Minyama
Posted 7 Jan. 2024
Perfectly positioned. Close to everything, but away from the noise of the Esplanade.
by A verified traveller
Highly recommended
Posted 3 Jan. 2024 on HotelsVery comfortable and good sized apartments. Great location near the beach, dining, tourist attractions etc.
by A verified traveller
Happy customer
Posted 11 Dec. 2023 on HotelsLove how it was close to shops and restaurant amd the parking was great
by A verified traveller
Posted 10 Dec. 2023 on Expedia
by A verified traveller
Posted 26 Nov. 2023
The Managers were lovely people, I was disappointed they didn't inform me when I arrived that there would be some hammering the next morning.
by A verified traveller
Posted 20 Nov. 2023 on Expedia
by A verified traveller
Posted 12 Nov. 2023 on Expedia
Brilliant hosts Heidi and Steve amazing people and apartment to die for, great view, brilliant location, definitely our go to for future stays
by A verified traveller
Posted 11 Nov. 2023 on Expedia