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Mercure Wien City

4.0 star property
Riverwalk Vienna hotel in Leopoldstadt with 24-hour front desk

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Photo gallery for Mercure Wien City

Exterior
Arcade
Standard Room, 1 Double Bed, View
Daily buffet breakfast (EUR 25 per person)
Privilege, Room, 1 Queen Bed | Bathroom
Reviews
8.4

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service
  • Parking availableParking availableParking available
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
Hollandstrasse 3, Vienna, Vienna, 1020
  • Popular LocationStephansplatz11 min walk
  • Popular LocationHofburg Imperial Palace14 min walk
  • Popular LocationVienna State Opera4 min drive
  • AirportVienna (VIE-Vienna Intl.)20 min drive

Room options

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Free minibar items
HDTV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (King Size or 2 Single Size Beds)

Superior Room (King Size or 2 Single Size Beds)

Superior Room (King Size or 2 Single Size Beds)

Highlights

Air conditioning
Heating
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - single
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 1 Double Bed, View

Shower, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Double Bed, View

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

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Restaurant
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The price is AU$398
for 1 night
includes taxes & fees
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About the area

Vienna

Mercure Wien City places you in the centre of Vienna, within a short 5-minute stroll of Karmeliter Market and Vienna Crime Museum. Highlights at this hotel include in-room free WiFi and LCD TVs. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, multilingual staff and luggage storage. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this Leopoldstadt hotel include Schwedenplatz and St. Ruprecht's Church.

What's nearby

  • Schwedenplatz - 5 min walk
  • Stephansplatz - 11 min walk
  • Hofburg Imperial Palace - 14 min walk
  • Prater - 3 min drive
  • Vienna State Opera - 4 min drive

Getting around

  • Salztorbrücke Tram Stop - 3 min walk
  • Wien Mitte Station - 19 min walk
  • Vienna International Airport (VIE) - 20 min drive

Restaurants

  • Adria - 2 min walk
  • Budapest Bagel Vienna - 3 min walk
  • Taste! - 2 min walk
  • Minze Vietnamese Kitchen - 2 min walk
  • ZWE - 3 min walk

About this property

Mercure Wien City

Riverwalk Vienna hotel in Leopoldstadt with 24-hour front desk
There's a snack bar/deli on site. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Mercure Wien City. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Vienna hotel is smoke free.

  • 123 guestrooms or units
  • 7 levels
  • Built in 1992
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Mercure Wien City offers 123 accommodations with laptop-compatible safes and a hairdryer. LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, German, Hungarian, Italian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 25 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 25 for adults and EUR 25 for children
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 59

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 9 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Self-parking fee: EUR 25 per day
  • Pet fee: EUR 9 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash.
    Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure City
Mercure City Wien
Mercure Wien
Mercure Wien City
Mercure Wien City Hotel
Mercure Wien City Hotel Vienna
Mercure Wien City Vienna
Wien Mercure
Wien Mercure City
Mercure Hotel Vienna
Mercure Hotel Wien City
Mercure Wien City Hotel
Mercure Wien City Vienna
Mercure Wien City Hotel Vienna

Frequently asked questions

What is the cancellation policy at Mercure Wien City?

Mercure Wien City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Wien City?

As of 18 May 2024, prices found for a 1-night stay for 2 adults at Mercure Wien City on 26 May 2024 start from AU$232.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Wien City?

Yep, Mercure Wien City has a self car park for EUR 25 per day. Onsite parking is limited.

Does Mercure Wien City serve breakfast?

Yeah, buffet breakfast is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Wien City?

No, Mercure Wien City does not offer an airport shuttle service.

What time are check-in & check-out at Mercure Wien City?

Check-in begins at 3:00 PM. Check-out time is noon.

Mercure Wien City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 278 out of 836 reviews" "
Rating 8 - Good. 414 out of 836 reviews" "
Rating 6 - Okay. 109 out of 836 reviews" "
Rating 4 - Poor. 23 out of 836 reviews" "
Rating 2 - Terrible. 12 out of 836 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

MIRELLA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints except for the blow dryer. Loud and inefficient.
Stayed 4 nights in Sep 2023

6/10 Okay

Orkun

Stayed 4 nights in Sep 2023

10/10 Excellent

Binyomin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great location, right near Jewish quarter and kosher restaurants. Clean, quiet, nice rooms!
Stayed 1 night in Aug 2023

10/10 Excellent

D

Stayed 4 nights in Jul 2023

8/10 Good

Dorit

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located close to the old city and close to public transportation. The room was minimal from the room facilities' point of view. When arrived we received a room with many defects; the drain in the shower was blocked, the soap/shampoo containers were empty, and part of the lights in the room did not turn on. The room was replaced with a better one on the next day
Stayed 4 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel that is 10 mins walk from St Stephens Cathedral. The rooms are very clean with tea and coffee making facilities. The staff are very friendly, efficient and professional. Highly recommended.
Stayed 2 nights in May 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
I stayed here last year and chose to stay again this year. Never again! Immediately after booking I was informed by automatic email that there would renovation work ongoing between 9-5. What they did nit say is that they would be unloading construction vehicles and transpiring skips in and out every day from 6am. They did nit inform me of the mess in the corridors. The trip hazards. The paint fumes. The dust everywhere. Etc.
Stayed 7 nights in Apr 2023

10/10 Excellent

Eli

10/10 Excellent

Becci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel great value and good location. Breakfast was good, room service and fresh water every day, staff all very friendly. Chocolates on arrival for my husbands birthday, lovely touch. Warm room, quiet, very comfy bed. Location good for centre, walk in 10/15 mins, or use an electric scooter :) would definitely stay again!
Stayed 4 nights in Jan 2023

6/10 Okay

michala

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but basic
We book 2 rooms for 3 nights between Christmas and New Year. We paid exactly the same price, and booked the rooms together. There were no tea and coffee facilities in the room but also not advertised just would have been a plus I wouldnt mark the hotel down for this. The rooms were clean but both completely different sizes for the same price. The rooms were extremly hot and there was no way of turning the heating down. We could open the window in the larger of the two rooms but not the smaller one. The smaller room had no safe either. The hotel on entrance has a nice reception but the corridors and rooms are very tired. At some point the main reception has been moved as the stairwell is an emergency exit and the lift next to reception is an old service lift whilst the back entrance has a nuch nicer stairwell and lift that is hardly used. Although we didn't have breakfast there, it always looked very busy, with some tables quite a distance from the serving area and quite close to reception. The hotel is in walking distance to lots of restaurants and public transport. I don’t think this was good value for money and wouldn't stay here again
Stayed 3 nights in Dec 2022